Safeguarding, complaints mechanism and referencing

To protect the people we work with, our colleagues and volunteers against all forms of sexual harassment, abuse, exploitation or violence, Oxfam has developed policies and procedure under the common name Safeguarding. We commit to zero tolerance in relation to sexual harassment, abuse, exploitation or violence.

That means we will do everything possible to prevent these things from happening and take it deeply seriously if it does happen. One of the cornerstones is Oxfam's Code of Conduct, which regulates our behaviour and describes how everyone in Oxfam should perform his/her work regardless of location.

Where do you report sexual harassment, abuse, exploitation or violence?

Everyone, including Oxfam's partners and people we work with, can raise a concern or complaint about something they have experienced or witnessed without fear of retaliation.

Safeguarding concerns and fraud/corruption related misconduct can be reported via email or online:

Online: Clue webform


You can also report via the confidential whistleblower lines:

Email in english:

Email in English:

Or on the phone:

Danish: +45 30320044

English: +44 (0) 1865 47 2120

Arabic: +44 (0) 1865 47 2121

French: +44 (0) 1865 47 2122

Portuguese: +44 (0) 1865 47 2124

Spanish: +44 (0) 1865 47 2123

Alternatively, contact the nearest Oxfam office.

What happens when you report sexual harassment, abuse, exploitation or violence?

We involve all relevant parties and act as quickly as possible to conclude the case. However, the time course may vary depending on the nature and complexity of the complaint. You will be updated continuously throughout the process.

What happened? You will be asked to provide detailed information on the matter. You can choose to be anonymous.

Rating: If your complaint relates to safeguarding, a special team will take care of it. Care and protection measures will be put in place for victims and witnesses.

Case management: The team decides whether the case should continue, and if it should, who should then be involved. The study starts.

The outcome: A status report is written with recommendations for what to do next. The report's recommendations will be implemented.

Conclusion: You will be informed when the case is completed. The experience will be documented for use in future safeguarding. The case will be filed with the specialist team.


How do we work to prevent sexual harassment, abuse, exploitation and violence

The unit works with three main areas:

Training, communication and information to prevent the risk of abuse and exploitation. Revised recruitment processes, preparation of risk analysis and assessment of employee capacity to perform their job.

Support and Care:
Resources are provided to support and care for those who have experienced sexual harassment, abuse, exploitation or violence. Employees are trained in handling any cases.

This includes strengthening and harmonizing current policies and procedures and ensuring that they are understandable and easily accessible to everyone. We aim to promote an environment where information is shared and people are held accountable.

Action plan with 10 points

February 16, 2018, we introduced a 10-point action plan to strengthen Oxfam's safeguarding policies and practices and change our organization's culture.

All Oxfam members are required to provide data for all reported cases.

Safeguarding policies and procedure

Oxfam's policies and procedures for preventing sexual harassment, abuse, exploitation or violence against children and adults, as well as support for victims, apply to anyone who works and works in Oxfam globally.

Definition of Safeguarding

Child Safeguarding Policy

Protection from Sexual Exploitation and Abuse

One Oxfam Youth safeguarding policy

One Oxfam Digital safeguarding policy



If you need a reference on a former employee from Oxfam IBIS, please write to the